Looking for Grasshopper alternatives? If your team has outgrown a basic virtual phone system, you’ve come to the right place.
Grasshopper is popular for quick setup and core call handling—business numbers, VoIP calling, texting, voicemail greetings, extensions, and inbound faxing—making it a common choice for small businesses in the U.S. and Canada. It’s also easy to port an existing number and pick from local, toll-free, or vanity options.
But once call volume rises or your workflows get more complex, Grasshopper can start to feel limiting. Below, we break down the top 10 Grasshopper alternatives for 2026, comparing pricing, features, and best-fit use cases so you can choose the right option for where your business is headed.
Grasshopper Alternatives at a Glance
Here’s a quick comparison of the top Grasshopper alternatives.
| Solution | Price (starts from) | Best For | Top Features |
|---|---|---|---|
| Nextiva | $15/user/month | Cloud-based business communications | Low international calling rates Unlimited calls & video conferencing Video meetings IVR Smart call routing |
| GoTo Connect | Contact sales | Business phone system with fewer features | International calling plans Hold music and call queues Drag-and-drop editor to configure call flows AI-powered intelligent automation and insights |
| OnSIP | $49.95/account/month | Hosted PBX for small to medium-sized remote teams | Auto attendant or virtual receptionist Queues and groups International dialing |
| Phone.com | $15/user/month | Businesses looking for a basic VoIP phone system | Business text messages (additional fee) Voicemail to text Phone number porting Local business phone numbers with area codes for each location Hold music |
| Mitel | $20.99/user/month | Advanced team collaboration capabilities | Team collaboration software Video conferencing IVR Mobile app dialer (iOS/Android) |
| Google Voice | $10/user/month | US-based users who use Google Workspace heavily | Calls to the U.S., Canada, and most European countries Text messaging Call recording Voicemail transcription G-suite integration & mobile apps (Android & IOS) |
| 8×8 | Contact sales | Businesses solely looking for a VoIP phone system | International calling to 14 countries SMS, MMS, and team chat Audio and video conferencing Microsoft Teams integrations Mobile and desktop apps |
| Zoom Phone | $15/user/month (U.S. & Canada only) | Using it in tandem with the video-conferencing app Zoom | Intelligent call routing Integrations with Slack, Google, Zapier, and Calendly Video and audio calls made through Zoom’s VoIP network are high-quality and secure |
| Aircall | $30/license/month | Small teams and VoIP call centers | IVR Conversation tags to categorize call recordings Analytics like missed call rate, call volume Desktop notifications for incoming calls |
| Dialpad | $15/user/month | Businesses looking for an AI solution | Real-time call transcription and post-call summaries AI-enabled coaching Predictive CSAT tools |
Start calling for just $15/mo.
See why over 100,000 businesses switched to Nextiva. Now you can get it all for $15/month per user.
Why Switch From Grasshopper?
Although Grasshopper is a good introduction to virtual phone systems, its limited capabilities when call volume increases or workflows get more complex and poor call quality will leave you wanting more.
These are some of the common reasons that businesses look for Grasshopper alternatives:
- It isn’t built for scalability. Grasshopper is built for simple setups, but it can start to feel restrictive as your business communication needs grow. It doesn’t integrate directly with common business apps like Zoho, Salesforce, and HubSpot, which makes it harder to keep customer data in one place and work from a unified workflow. Automation is limited too (beyond basics like automated texts), so as call volume rises, these gaps can slow down follow-up and reduce call-handling efficiency.
- It only offers basic call management features. Though Grasshopper is a cloud-based virtual phone system, it does not include native video calling or collaboration features. You can’t send or receive files, or share your screen using Grasshopper. Limited call analytics, fewer auto-reply options, no shared number or shared email, and no call recording facility make it less appealing for businesses that want an advanced communication solution.
- It can be expensive. Grasshopper offers three main pricing plans based on the number of users, phone numbers, and extensions you need. The base plan starts at $14 per user monthly. But Grasshopper’s international calling rates aren’t competitive, so you may rack up a hefty bill. And because their plans lack advanced features, you need to pay additional fees for the extra features you use.
- It lacks analytics depth. There are three main report types (usage, detail, activity) with metrics like call volume, average call length, caller ID, and extensions. These are useful for basic call logs and simple historical reporting but lack advanced capabilities such as real‑time dashboards and speech analytics. For basic reporting it’s fine, but you’ll be limited if you want deeper visibility into trends, performance by campaign, or detailed coaching analytics.
- It covers only basic call routing. Grasshopper covers basic routing: auto‑attendant, extensions, call forwarding, business hours, and simple ring‑all or sequential ringing. Reviews and product overviews consistently describe it as a simple virtual phone system without advanced contact‑center‑style routing such as full queues, skills‑based routing, or sophisticated escalation logic. So for heavier call volumes, you’ll hit your limit quickly if you need queues, ring groups, or smarter escalation rules.
When it comes to a richer feature set, Grasshopper plans are expensive compared to virtual phone services like Nextiva, which offer unlimited voice and video calls, voicemail, toll-free numbers, business integrations, and more advanced features in most plans.
The good news is that there are many Grasshopper alternatives available to meet your communication needs.
How We Evaluated the Best Grasshopper Alternatives
These are the criteria we used when were researching Grasshopper alternatives:
- Pricing + total value. Plan cost, what’s included vs add-ons, and any fees that change the real monthly spend.
- Core voice features + call flow flexibility. Call handling, routing depth, and whether the platform supports more advanced call flows as needs grow.
- Reliability + call quality. Uptime expectations, dropped-call risk, and whether the service holds up in day-to-day use.
- Integrations (especially CRM). Native integrations (or strong Zapier/API options) that reduce manual work and keep customer data connected.
- Ease of use + support. How quickly a team can get set up, how intuitive the apps are, and how responsive support is when issues come up.
Top 10 Grasshopper Alternatives
We evaluate all Grasshopper alternatives (and all business communications platform alternatives) based on pricing plans, features, ease of use, customer support, and third-party rating sites like G2 or GetVoIP. Based on this criterion, we then suggest what kind of companies it is best suited for.
1. Nextiva: Best alternative for cloud-based business communications
Nextiva is a cloud-based business phone system that meets the needs of small businesses while offering enterprise-grade functionality.
This is an all-in-one communications solution that offers business phone service with video conferencing, collaboration tools, and more for businesses of all sizes.
U.S. News named it the best business phone system for four years running. Popular review sites like G2 also rate this company highly compared to other VoIP solutions.
More than 100,000 businesses across the U.S. use Nextiva, including Amazon, Cisco, Netflix, and the Pac-12 Conference. Nextiva has been helping companies supercharge their phone systems since 2006.
Key features
Nextiva offers voice & video calling, text and team messaging, third-party integrations, and robust call management features. Instead of using multiple services and apps, you can maximize efficiency with it’s highly rated business phone app — NextivaONE.
Nextiva has a robust VoIP phone service with more than 40+ standard and advanced features.
Here are some features that make this unified communications platform a better alternative to Grasshopper:
- Low international calling rates
- Unlimited calls & video conferencing
- Advanced IVR with Conversational AI
- Analytics and automation
- Smart call routing
- Business text messaging
- Voicemail transcription
- Customizable Caller ID
- On-demand call recording
- Business call forwarding
- Mobile and desktop softphones
- XBert AI receptionist
Pricing
Nextiva has four plans that offer powerful VoIP features without breaking the bank. You can also request a no-obligation quote to determine eligibility for additional discounts and offers.
Tiered pricing options cater to varying business needs:
- The entry-level, the Core plan ($15), offers voice and video calling capabilities, as well as SMS text messaging support.
- For more comprehensive solutions, the Engage plan ($25) incorporates all Core features while introducing call center functionalities, including queue management, call routing, and an AI-powered chatbot for round-the-clock customer assistance.
- The top-tier Power Suite CX ($75) provides the full spectrum of services, enhancing the Engage plan with advanced features such as intelligent routing algorithms, seamless integrations with CRM and CDP systems, and robust supervisor dashboards for performance monitoring and analytics.
Why Nextiva is a good alternative to Grasshopper
Nextiva goes above and beyond just VoIP. Its powerful capabilities, along with CRM integrations, advanced features, and all-around performance, ensure a reliable and seamless communication experience.
It’s the top pick for businesses seeking efficiency and reliability in their communication solutions. 8,400 Nextiva reviews and a rating of 4.6 out of 5 on review sites like GetVoIP show how much Nextiva prioritizes its customers’ needs.
The ease of setup and use, excellent customer support, great features, great return on investment, enterprise-grade security, and all-in-one business communication solution make Nextiva the best Grasshopper alternative.
“What truly sets Nextiva apart is their unwavering commitment to meeting our unique company needs. They didn’t simply offer a one-size-fits-all solution; instead, they took the time to understand our specific requirements and tailored their services precisely to suit us.”
~ Ari M.
2. GoTo Connect: Great choice for startups needing fewer features
Formerly known as Jive, GoTo Connect is a VoIP phone service, much like Grasshopper. They typically offer products for conference room calls, delivering training, and running online webinars.
Key features
- International calling plans
- Hold music and call queues to keep callers on the line
- Web-based video conferencing for up to 250 participants
- Drag-and-drop editor to configure call flows
- Integrations with tools like HubSpot, Zendesk, and Microsoft
- AI for GoTo Connect for intelligent automation and insights
Pricing
GoTo Connect offers three plans for different needs: Connect Phone System, Connect CX, and Connect Contact Center. You need to reach out to their sales for a custom quote.
Best for
Startups looking for a business telephony system with fewer features.
3. OnSIP: Best for SMB remote teams looking for hosted PBX
OnSIP is a hosted VoIP services provider offering video conferencing and high-quality VoIP phone calls. It’s designed to help businesses upgrade traditional landlines and switch to a modern alternative that moves with their team, wherever they are.
Key features
With OnSIP, you get enterprise PBX features and a cloud platform’s productivity-boosting capabilities, though the full potential depends on the OnSIP pricing plan you choose..
- Auto attendant or virtual receptionist
- Queues and groups to handle incoming calls
- Remote office capabilities
- HD calling & conference suite
- Extension dialing
- International dialing
Pricing
OnSIP’s Basic Plan starts at $49.95 per month per account. Calling minutes aren’t included; they’re charged at 3.2¢ per minute. The Unlimited Plan starts at $18.95 per month with a five-user minimum, resulting in a minimum monthly cost of $94.75.
Best for
Small- to medium-sized remote teams looking for a hosted PBX.
4. Phone.com: The go-to option for a basic VoIP phone system
Phone.com is a business phone system provider. It offers entrepreneurs and small business owner an easier way to manage their business communication.
Key features
Phone.com offers 50+ features across their business phone system packages, including:
- Business text messages (additional fee)
- Voicemail to text
- Phone number porting
- Local business phone numbers with area codes for each location
- Hold music
Pricing
Phone.com offers three different pricing plans: The Basic plan starts at $15 per user per month, the Plus plan starts at $22.50, and the Pro plan starts at $33.33 per user per month (billed annually).
Best for
Businesses looking for a basic VoIP phone system.
5. Mitel: Best for advanced team collaboration capabilities
Much like the other Grasshopper alternatives, Mitel offers a suite of business communication tools, including a VoIP phone system, contact center, and collaboration software.
Key features
Mitel’s cloud phone system includes some great features like:
- Team collaboration software
- Video conferencing
- Integrations with Microsoft Teams, Chrome browser, Google Cloud, and Salesforce
- Interactive Voice Response (IVR) technology to greet direct and divert callers
- Mobile app dialer to provide business phone number connectivity (iOS/Android)
Pricing
Mitel has three main plans for its business VoIP packages: The Essentials plan starts at $20.99/user/month, the Premier plan starts at $26.59/user/month, and the Elite plan starts at $38.49/user/month.
Best for
Businesses looking for advanced team collaboration capabilities.
6. Google Voice: Best choice for US-based Google Workspace users
Google Voice is Google’s VoIP offering, allowing you to make and receive calls over the internet. The easy-to-use tool uses conversational AI for intuitive calling experiences and time savings. In addition to phone calls, you can also send texts via Google Voice.
Key features
- Calls between Google Voice numbers
- Calls to the US, Canada, and most European countries
- Text messaging, call forwarding, and call recording
- Voicemail transcription
- G-suite integration & Mobile apps (Android & IOS)
Pricing
Google Voice has three convenient plans with an increasing number of features. You can expect to pay $10/user/month for their Starter plan, $20/user/month for their Standard plan, and $30/user/month for their Premier plan.
Best for
U.S.-based users who use Google Workspace heavily.
7. 8×8: Best for businesses that only need a VoIP phone system
8×8 is a full unified communications and contact center platform, though it is more complex and sales-led than Grasshopper. It’s a VoIP service with a unified platform for contact center, business phone, video, chat, and APIs. Each runs through a company’s privately hosted PBX platform managed by 8×8.
8×8 provides businesses VoIP features like auto attendant, call recording, and voicemail to email. As a Grasshopper alternative, 8×8 is a step up.
Key features
- International calling to 14 countries
- SMS, MMS, and team chat
- Audio and video conferencing
- Microsoft Teams integrations
- Mobile and desktop apps
Pricing
8×8 has four pricing plans: Contact Center, CX Beyond the Contact Center, Communications APIs, and Unified Communications. You must contact their sales department for all prices.
Best for
Decent option for businesses solely looking for a VoIP phone system.
8. Zoom Phone: Ideal for Zoom video-conference app users
Zoom is best known for helping businesses host online meetings. It also offers other communication features through its Zoom Phone — a business phone service that allows users to make and receive calls.
It’s not as feature-rich as Nextiva, but it’s a good alternative to Grasshopper.
Key features
Zoom has some great features in its communications package, including:
- Intelligent call routing
- Integrations with Slack, Google, Zapier, and Calendly
- Online whiteboard to collaborate visually mid-conference
- Video and audio calls made through Zoom’s VoIP network are high-quality and secure
Pricing
Zoom offers a free plan for video conferencing. To access its virtual phone system, you’ll need to upgrade. For the US & Canada plan, pricing starts from $15 per month per user or $10 per month for metered calling. Business Plus (10 users minimum) costs $22.49 per month per user.
Best for
Helpful to use in tandem with the video-conferencing app Zoom.
9. Aircall: Best for small teams and VoIP call centers
Aircall is a VoIP platform made especially for contact centers. It integrates with helpdesk and CRM software and is designed specifically to manage customer conversations. It’s a strong Grasshopper competitor if you want a VoIP call center and call monitoring functionality.
Key features
- IVR menus and ring groups
- Conversation tags to categorize and filter previous call recordings
- Custom business hours to stop incoming calls from heading to voicemail
- Analytics like missed call rate, call volume, and first-call resolution
- Desktop notifications for incoming calls
Pricing
Aircall has two main pricing tiers. Pricing for the Essentials plan starts at $30 per month, purchased for a minimum of three users, while the Professional plan starts at $50 per month for the same number of users.
Best for
Small teams and VoIP call centers.
10. Dialpad: Ideal for businesses wanting an AI solution
Dialpad focuses heavily on AI-powered calling and analytics, which may be more than some businesses need if they only want basic call handling. Nevertheless, its advanced VoIP functionality gives it the upper hand over Grasshopper.
Key features
- Real-time call transcription and post-call summaries
- Transfer your business phone number (porting)
- AI-enabled coaching to help sales teams communicate more effectively
- Predictive CSAT tools to anticipate and change customer satisfaction in real-time
Pricing
The Standard plan starts at $15/user/month, and the Pro plan starts at $25/user/month. For the Enterprise plan, you’ll need to talk to their sales team for a quote.
Best for
Businesses looking for an AI solution.
Which Grasshopper Alternative Is Best for Your Business?
Which ones fits your situation best?
- If you’re a growing business and need stronger routing, reporting, and room to expand: Nextiva
- If you’re a solo owner who just needs a business number + basic calling: Google Voice, Phone.com
- If you’re a small team that wants a simple upgrade from Grasshopper: GoTo Connect, 8×8
- If your sales/support team runs high call volume and needs call center-style workflows: Aircall, Dialpad
- If you’re already invested in a platform ecosystem: Zoom Phone, Google Voice (Google Workspace)
- If you need hybrid/on-prem PBX compatibility: Mitel, OnSIP
Nextiva Beats the Grasshopper Alternatives
When looking for the best alternative to Grasshopper, consider your specific needs and the features most important to you.
If you’re looking for a star among Grasshopper alternatives that offers advanced VoIP features at affordable prices, go for Nextiva.
Amazing Service is integral to Nextiva’s team culture. When it comes to physical security and network security, Nextiva has superior reliability. Calls are handled through one of eight military-grade data centers across the United States.
As a unified communications platform, Nextiva has all the essential and advanced phone, communication, and collaboration features your business needs. With flexible pricing options for businesses at any stage, you’re sure to find Nextiva to be the best Grasshopper alternative.
Outgrowing Grasshopper?
You deserve more than basic features. Upgrade to Nextiva for a complete communication solution.
Grasshopper Alternatives FAQs
Answers to some common questions about the best alternative to Grasshopper.
Nextiva includes a cloud-based VoIP service and video conferencing, surpassing Grasshopper’s capabilities. Dialpad provides voice, SMS, video meetings, and messaging even in their basic plan, unlike Grasshopper. GoTo Connect includes video conferencing and unlimited international calling to over 50 countries, unlike Grasshopper.
Google Voice and Grasshopper both serve small businesses but cater to different needs. The best choice depends on your business size, feature needs, and budget:
– Choose Google Voice for low-cost, basic VoIP with Google integration.
– Choose Grasshopper for a more robust, scalable business phone system with advanced features and support.
Grasshopper is not HIPAA compliant. But a HIPAA-compliant communication tool can help you safeguard sensitive health information, ensure legal compliance, and enhance trust with your patients or clients. There are several alternatives that prioritize HIPAA compliance, including:
Nextiva: Nextiva is a HIPAA-compliant platform with encrypted data transmission, secure data centers, and requires customers to sign a Business Associate Agreement (BAA) that covers HIPAA privacy and security rules. Some features have limited or disabled functionality to maintain compliance, such as voicemail-to-email, fax-to-email, and SMS texting cannot contain protected health information (PHI).
RingCentral: RingCentral also offers secure messaging and telephony options that align with HIPAA regulations, and they also require that you sign a Business Associate Agreement (BAA).
Zoom for Healthcare: This specific version of Zoom ensures that video meetings and telehealth consultations adhere to HIPAA standards, as well as offer end-to-end encryption, guaranteeing patient data privacy.
When considering a reliable communication solution for your business, here’s how Grasshopper’s reliability compares to other options:
Large Businesses and Enterprises: For larger entities needing robust and secure platforms, RingCentral and 8×8 offer reliability with their comprehensive features and security measures.
Small- and Medium-Sized Businesses: Nextiva and GoTo Connect present a solid choice, providing not just reliable voice services but also the option to expand with customer support tools as your business scales.
Startups and Solopreneurs: Ooma and Vonage deliver straightforward, cost-effective solutions that maintain a strong focus on user-friendliness, ensuring a hassle-free experience.
Remote Teams: For teams operating remotely, Zoom One provides an excellent video conferencing experience alongside multiple tools for team collaboration, ensuring seamless communication regardless of location.
